What is SpeedPay Asset Link credit card
(Platinum Card)?
It indicates SpeedPay Treasure Global Fintech
Limited (HK
Company) and MasterCard International (Hong Kong) jointly selling
product and providing services. The Platinum Card can be used at
online shops and physical stores worldwide, including POS
terminals, and can also be used for ATM cash withdrawals.
How many currencies can be selected for the
Platinum Card?
Currently only have Hong Kong dollar card, Other
currencies will
be available soon.
How many SpeedPay Asset Link credit cards can I
apply ?
You can apply for up to 5 credit cards.
Lets you share the benefits and convenience of SpeedPay Asset Link
credit card with family and friends. Just one SpeedPay account,
your family or friends can also enjoy the benefits and privileges
of the credit card.
In addition, you can view all transaction details of all cards in
real time on the SpeedPay mobile application, and adjust the daily
consumption limit or function of each supplementary card through
flexible settings.
How can I enjoy asset liquidity with SpeedPay
Asset Link credit
cards?
Simply use your Platinum Card to spend at any physical stores that
accepts Mastercard (including online stores), or to withdraw cash
from an ATM in 210 countries around the world.
How to use the card-to-card transfer
function?
You can use the card-to-card transfer function to transfer the
balance of your Platinum Credit Card to the accounts of other
Platinum Credit Card holders.
Log in to the SpeedPay mobile app [Card Management], select
[Platinum Credit Card], [Transfer], enter the [Transfer Amount]
and the [16-digit card number] of another Platinum credit card,
and then press [Next], enter the confirmation code from SMS
message to complete the card-to-card transfer. There is no
handling fee for this feature.
About login password and transaction password (card
password)
The login password is the password you set yourself when you login
for the first time.
The login password used to login to the SpeedPay account again.
The transaction password (card password) is the password you need to
enter when you conduct transactions (involving fund changes in the
account) or obtain or change personal sensitive information.
Login password or transaction password (card password) is very
important, please do not disclose your password information to
anyone at any time.
What should I do if I want to change or have forgotten my
login or transaction password?
Login password
The SpeedPay mobile APP has provided a "forgot password" service
for the login password on the login interface. You only need to
follow the steps to operate. You can also use SMS to log in
securely. After successful login, go to "My" > "Security Settings"
> "Reset Login Password" to perform corresponding operations.
Transaction password
If you forget or need to change the transaction password, you can
modify the password through the "Reset Card Password" under the
corresponding Platinum Card in the SpeedPay mobile APP.
How do I top up funds or manage other assets?
Top up funds
Deposit funds into the following bank accounts via the bank's
mobile app or online banking or in person at the bank:
Bank name: DBS Bank (Hong Kong) Limited (016)
Institution account number: 478-000674187
Company Name: SPEEDPAY TREASURE GLOBAL FINTECH LIMITED
Or transfer by FPS to 104089222
For remittance, please provide the following information to the
bank for processing
SWIFT CODE: DHBKHKHH
Bank address: G/F, Central Centre, 99 Queen's Road Central,
Central
For the handling of other assets, please contact SpeedPay Customer
Service Manager.
Cross-border remittance: remitter and cardholder must match
How many SpeedPay Asset Link credit card
(Platinum Card) can I
apply in the same time?
For each valid identification document (either ID card or
passport), you can apply for up to 5 credit cards after passing
the real-name authentication KYC.
How to understand the card limit
standard?
There is no limit on each spending for the Platinum Card, but you
can make a maximum of 30 transactions per day and 5 ATM
withdrawals per day. You can use the assets on the card for
consumption or withdrawals as you wish.
Why can't I use contactless tap for my
first transaction?
This is a security feature that prevents offline transactions from
touching a contactless card reader during the
transportation of the credit card, resulting in accidental
transactions and money losses. Therefore, the credit card is
restricted and cannot use contactless tap for the first
transaction. However, all subsequent contactless tap
transactions will proceed normally.
Where can I access to the transaction
records?
You can check all transaction records through the SpeedPay mobile
APP at any time.
What information do I need to provide when
spending online?
In general, you need to fill in the card number, card validity
period, and security code. Some websites may need to fill in the
name of the cardholder; billing address (the personal address you
filled in when you applied for SpeedPay).
What could be the reasons of transaction
failure?
Common reasons for transaction failure include: insufficient asset
credit balance; exceeding a specific transaction limit; abnormal
card use; expired and invalid; when encountering the above
problems, you can follow the prompt message to understand the
reason when the transaction fails.
If the prompt message instructs you to contact the issuing bank,
please contact our customer service or your exclusive manager as
soon as possible to help you solve the problem.
After an order is cancelled, when will the
money be credited back
to my account?
Generally, we will freeze the relevant funds before we receive the
authorization cancellation instruction from the merchant.
Therefore, please ask the merchant about the refund time after the
order is cancelled, and remind your merchant to cancel the
authorization instruction as soon as possible.
What should I do if I lost my card?
Please lock the card immediately, log in Speedpay APP, select
[Platinum Card], select [Lock Platinum Card], And email to
cs@speedpay.com.hk to apply for card replacement. If you retrieve
the card later, just select "Unlock Platinum Card".
What should I do when I want to cancel my
SpeedPay Asset Link
credit cards?
Please email to cs@speedpay.com.hk to apply for cancellation.
How to renew the card ?
We will generally send out the new card within 90 days before the
end of the validity period, and each renewal shall not be less
than 3 years. If you have not received the new card, please email
to cs@speedpay.com.hk
What should I do if I suspect that my card has
been stolen?
Please select "Lock Platinum Card" in the SpeedPay APP and contact
the merchant to cancel the transaction and stop the products
delivery if possible, and then immediately call us and the police
as soon as possible for details.
How and when should I request a
chargeback?
Cardholders need to submit an application by email to
cs@speedpay.com.hk within 15 days after the transaction.
What documents are required to apply for a
chargeback?
Chargeback application form (please contact customer
service), police report records (if any), supporting reasons for
the chargeback request, and any other relevant evidence or
documents.
How long does the
chargeback process take?
After submitting the application, generally within 90 days of
submitting the application
What is the fee for a
chargeback request?
Fees vary by case and follow Mastercard's applicable
chargeback rules.
What role does Speedpay play in a
chargeback request?
We will promptly submit the chargeback request to
Mastercard and forward the information and documents provided by
the cardholder for review.
How to use SpeedPay Asset Link credit cards in
China?
Platinum Card supports WeChat Pay and Alipay (Hong Kong and
Mainland China): As long as the Platinum Card is added to WeChat
Pay and Alipay, you can make quick purchases with your mobile phone
(depending on whether the merchant accepts Mastercard transactions).
What should I do if Alipay and WeChat cannot be
bound or cannot be
consumed after binding?
This is the personal risk control of Alipay and WeChat. It varies
from person to person. Please contact Alipay and WeChat customer
service to communicate. Alipay usually uploads a screenshot of the
card and ID card to unlock it.
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