Speedpay

What is SpeedPay Asset Link credit card (Platinum Card)?

It indicates SpeedPay Treasure Global Fintech Limited (HK Company) and MasterCard International (Hong Kong) jointly selling product and providing services. The Platinum Card can be used for payment at any online shops and physical stores, use it on POS machines and withdraw money from ATM machines around the world.

How many currencies can be selected for the Platinum Card?

Currently only have Hong Kong dollar card, Other currencies will be available soon.

How many SpeedPay Asset Link credit cards can I apply ?

You can apply for up to 5 credit cards.
Lets you share the benefits and convenience of SpeedPay Asset Link credit card with family and friends. Just one SpeedPay account, your family or friends can also enjoy the benefits and privileges of the credit card.
In addition, you can view all transaction details of all cards in real time on the SpeedPay mobile application, and adjust the daily consumption limit or function of each supplementary card through flexible settings.

How can I enjoy asset liquidity with SpeedPay Asset Link credit cards?

Simply use your Platinum Card to spend at any physical stores that accepts Mastercard (including online stores), or to withdraw cash from an ATM in 210 countries around the world.

How to use the card-to-card transfer function?

You can use the card-to-card transfer function to transfer the balance of your Platinum Credit Card to the accounts of other Platinum Credit Card holders.
Log in to the SpeedPay mobile app [Card Management], select [Platinum Credit Card], [Transfer], enter the [Transfer Amount] and the [16-digit card number] of another Platinum credit card, and then press [Next], enter the confirmation code from SMS message to complete the card-to-card transfer. There is no handling fee for this feature.

About login password and payment password (card password)

The login password is the password you set yourself when you login for the first time.
The login password used to login to the SpeedPay account again.
The payment password (card password) is the password you need to enter when you conduct transactions (involving fund changes in the account) or obtain or change personal sensitive information.
Login password or payment password (card password) is very important, please do not disclose your password information to anyone at any time.

How to do when you want to change or forgot the login password and payment password?

Login password
The SpeedPay mobile APP has provided a "forgot password" service for the login password on the login interface. You only need to follow the steps to operate. You can also use SMS to log in securely. After successful login, go to "My" > "Security Settings" > "Reset Login Password" to perform corresponding operations.
Payment password
If you forget or need to change the payment password, you can modify the password through the "Reset Card Password" under the corresponding Platinum Card in the SpeedPay mobile APP.

How are payments or other assets handled?

Payment
Deposit funds into the following bank accounts via the bank's mobile app or online banking or in person at the bank:
Bank name: DBS Bank (Hong Kong) Limited (016)
Institution account number: 478-000674187
Company Name: SPEEDPAY TREASURE GLOBAL FINTECH LIMITED
Or transfer by FPS to 104089222
For remittance, please provide the following information to the bank for processing
SWIFT CODE: DHBKHKHH
Bank address: G/F, Central Centre, 99 Queen's Road Central, Central
For the handling of other assets, please contact SpeedPay Customer Service Manager.
Cross-border remittance: remitter and cardholder must match

How many SpeedPay Asset Link credit card (Platinum Card) can I apply in the same time?

For each valid identification document (either ID card or passport), you can apply for up to 5 credit cards after passing the real-name authentication KYC.

How to understand the card limit standard?

There is no limit on each spending for the Platinum Card, but you can make a maximum of 30 transactions per day and 5 ATM withdrawals per day. You can use the assets on the card for consumption or withdrawals as you wish.

Why can't I use contactless payment for my first transaction?

This is a security feature that prevents offline transactions from touching the contactless payment card machine during the transportation of the credit card, resulting in accidental transactions and money losses. Therefore, the credit card is restricted and cannot use contactless payment for the first transaction. However, all subsequent contactless payment transactions will proceed normally.

Where can I access to the transaction records?

You can check all transaction records through the SpeedPay mobile APP at any time.

What information do I need to provide when paying online?

In general, you need to fill in the card number, card validity period, and security code. Some websites may need to fill in the name of the cardholder; billing address (the personal address you filled in when you applied for SpeedPay).

What could be the reasons of payment failure?

Common reasons for payment failure include: insufficient asset credit balance; exceeding a specific transaction limit; abnormal card use; expired and invalid; when encountering the above problems, you can follow the prompt message to understand the reason when the payment fails.
If the prompt message instructs you to contact the issuing bank, please contact our customer service or your exclusive manager as soon as possible to help you solve the problem.

After an order is cancelled, when will the money be credited back to my account?

Generally, we will freeze the relevant funds before we receive the authorization cancellation instruction from the merchant.
Therefore, please ask the merchant about the refund time after the order is cancelled, and remind your merchant to cancel the authorization instruction as soon as possible.

What should I do if I lost my card?

Please lock the card immediately, log in Speedpay APP, select [Platinum Card], select [Lock Platinum Card], And email to cs@speedpay.com.hk to apply for card replacement. If you retrieve the card later, just select "Unlock Platinum Card".

What should I do when I want to cancel my SpeedPay Asset Link credit cards?

Please email to cs@speedpay.com.hk to apply for cancellation.

How to renew the card ?

We will generally send out the new card within 90 days before the end of the validity period, and each renewal shall not be less than 3 years. If you have not received the new card, please email to cs@speedpay.com.hk

What should I do if I suspect that my card has been stolen?

Please select "Lock Platinum Card" in the SpeedPay APP and contact the merchant to cancel the transaction and stop the products delivery if possible, and then immediately call us and the police as soon as possible for details.

How and when should I request the declining payments?

Cardholders need to submit an application by email to cs@speedpay.com.hk within 15 days after the transaction.

What documents are required to apply for the declining payments?

Application form for the declining payments (please ask customer service), police report records (if any), reasonable reasons for the declining payments, and other evidence/documents for reference.

How long does it take to complete the declining payments process?

After submitting the application, generally within 90 days of submitting the application

What is the fee for the declining payments?

Based on different cases, it will be charged according to the Mastercard.

What role does Speedpay play in the declining payments?

We will immediately apply for the declining payments to Mastercard, and transfer the information and documents provided by the cardholder to Mastercard for review.

How to use SpeedPay Asset Link credit cards in China?

Platinum Card supports WeChat Pay and Alipay (Hong Kong and Mainland China): As long as the Platinum Card is added to WeChat Pay and Alipay, you can make quick payment with your mobile phone (depending on whether the merchant accepts Mastercard payment).

What should I do if Alipay and WeChat cannot be bound or cannot be consumed after binding?

This is the personal risk control of Alipay and WeChat. It varies from person to person. Please contact Alipay and WeChat customer service to communicate. Alipay usually uploads a screenshot of the card and ID card to unlock it.